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Returns and Exchanges

You have 30 days from the purchase date to return anything bought on 7mesh.com, unworn, unwashed and carrying its original tags. Orders shipped to an EU country also carry a statutory 14-day right of withdrawal.

Start your return

Select your region to request a return authorization. We'll send the authorization, a packing slip, and a prepaid return label if your order qualifies.

What you can return

Anything purchased directly from 7mesh.com within the last 30 days, in new condition, unworn, unwashed, and with original tags attached.

Items must be returned clean. Anything that arrives dirty is either sent back to you or has a restocking fee deducted from the refund. Return items in their original packaging where you can.

We can only process returns for products bought from 7mesh.com, with the original order confirmation or receipt. If you bought from a 7mesh dealer, contact them directly.

Returning from the EU

You have a statutory right to withdraw from your purchase within 14 days without giving a reason. You're liable only for any reduction in the value of the goods resulting from handling beyond what's necessary to establish their nature, characteristics and functioning.

Common questions

How do I start a return from the EU, Switzerland or internationally?

Request a return authorization through the returns portal. You'll receive the authorization and a return label if applicable. Return shipping is by UPS only. If an item comes back in a condition that reduces its value, a restocking fee or deduction may apply in line with local regulations.

Can I exchange instead of returning?

Yes, in Canada, the USA and the UK, for the same style in a different colour or size, as long as the current price matches what you paid. The returns portal walks you through it.

Exchanges aren't available for EU, Swiss or International orders. We refund the return instead, which leaves you free to order the size or colour you want.

If you used a discount code on the original order, contact us before starting the exchange.

An item I bought is now on sale. Can I get the difference back?

Yes, if you paid full price within 14 days of the sale starting. The identical item, same style, colour and size, has to be in stock on the same regional site at the time you ask. Price adjustments apply to full-price purchases only, not to items already discounted before the sale.

I'm local. Can I drop my return off?

Yes, at our Squamish headquarters. Orders with a Squamish address are automatically excluded from return labels and return fees. If you ordered to a Squamish address but would rather ship it back, contact us. Local drop-off is only available for orders shipped from the Squamish warehouse.

I paid with a gift card. How am I refunded?

Contact us directly. We'll process the return and issue a new gift card carrying the value of the return plus whatever was left on the original card.