Every 7mesh product is guaranteed against defects in materials and workmanship for its practical lifetime. Crashes and wear are covered separately. Three programmes, depending on what happened.
A defect, something failed that shouldn't have. Covered by the product guarantee, for the practical lifetime of the piece.
Damage from a crash or a fall, you tore it riding, hiking, skiing or scrambling. Covered free within 90 days of purchase. After that we'll still repair it for a fee.
A chamois that doesn't work for you, full refund within 90 days on bib shorts and Foundation underwear. Cycling pieces only.
All three apply across the range, Explore included. The products share constructions and materials, so they share the same coverage.
We guarantee our products against defects in materials and workmanship over their practical lifetime. If something fails, we'll repair it where we can, or replace it at our discretion.
Practical lifetime means the accepted life expectancy of the product, not the owner's lifetime. Every piece eventually shows its age, faded colour, pilling in high-wear areas, and we take that into account when we assess a claim. Sometimes a product has simply reached the end of its life.
Damage your apparel within 90 days of purchase and we'll repair or replace it free of charge, at our discretion. Past that window we can still repair most damage for a small fee covering labour, materials and return shipping. Common repairs run $20-65 CAD (€15-50), return shipping included.
Rips, tears and holes are covered, however you did it, a crash, a fall, a branch, a crampon. Scuffs and marks from undergrowth or an oily chain aren't. And if a piece has reached the end of its practical lifespan, a repair may not be enough to keep it going.
If our bib shorts or Foundation underwear don't give you the comfort you need, return them within 90 days of purchase for a full refund.
Give the chamois a fair test first. All chamois need a break-in of one to two ride and wash cycles. We ask for at least one wash and five hours of saddle time before you get in touch.
We can only refund purchases made on 7mesh.com. If you bought from an authorized dealer, contact them directly.
