RETURNS, EXCHANGES & WARRANTY
We understand that finding the right size and fit online can be overwhelming, which is why we're more than happy to help you organize product exchanges or returns within 30 days of the original purchase date. And we'll even provide free return shipping on your first order so you can try without commitment.
All product must be unused, unwashed with original hangtags attached. If you are at all unsure of fit, sizing or just want to chat gear please let us know.
7mesh will only process exchanges and returns for products purchased directly from 7mesh.com, with original order confirmation or sales receipt. If you purchased from a 7mesh dealer, please contact them directly for their exchange and return procedures.
Please contact us to obtain your Return Authorization, making sure to include your original order number, date of purchase, return shipping address and reason for return.
We will provide you with an RA # and give you instructions on where to send your item. Returns which arrive at any of our facilities without an RA# will be refused.
If this was your first purchase with 7mesh we will cover your return shipping, and provide a prepaid shipping label. If it is not your first order, but you would still like a prepaid shipping label we are happy to provide one and will deduct the cost of shipping from your refund.
We are able to process exchanges in one of two ways:
- We create a new sales order, and process payment in order to get the new product to you as quickly as possible. We then create a Return Authorization for you to ship us the incorrect sizing, and once this has been received at our warehouse we will refund your original purchase.
- We create a Return Authorization and have you ship this to the local warehouse, once it has been processed we create and ship your new order, applying the credit to the invoice. This means that you do not have to process a second payment. However, this method can take a little longer depending on how long it takes for your RA to arrive at our warehouse.
We know that buying online can be a bit intimidating, and want to be sure that you are happy with your 7mesh order so if you have any questions about our returns or exchange process, fit or sizing we are more than happy to help. We love talking shop so shoot us an email and we will do our best to get you in the right gear.
7mesh products are guaranteed against defects. If you wear it out, good for you – but until then, it’s on us.
Unfortunately, no matter how well a product is made, faults can occur. We guarantee our products against defects in materials and workmanship for the natural lifetime of the product. 7mesh repairs or replaces warranty items at our discretion, with every effort made to repair items where possible. Please note that products damaged through normal wear and tear are not considered faulty. For non-warranty items, we request that you cover the cost of shipping the item to us, and we will do our best to repair or replace your gear at a reasonable cost.
The majority of our warranties are processed and repaired at our Head Office in beautiful Squamish, BC. If you are located in Europe we will have your warranty processed at the Outdoor Repair facilities in Switzerland.
In cases of repair or warranty, where damage is not due to defect in materials or workmanship, we request that you cover the cost of shipping your order to HQ. We will do our best to complete the repair at no, or minimal cost to you, as well as provide free return shipping