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SHIPPING INFO

UK Customers

To all of our UK customers, thank you for your patience as we worked to set up our UK distribution post-Brexit!

We are very pleased to announce that we have opened a dedicated UK distribution facility near London, working with our global distribution partner Tigers International Logistics.  7mesh orders for UK customers will ship domestically from this location.

We are actively receiving product from our factories and our other warehouses to supply the new UK warehouse.  Please check back regularly as more styles become available over the coming weeks, and thanks again for your patience and support!

To find product at a UK dealer, please visit our Store Locator page to find your nearest retailer.

COVID-19

Coronavirus and COVID-19 are affecting all of us. Our main priority remains supporting the health and safety of our staff, partners and customers.

While we remain fully open and operational, some of our supply chain and distribution partners are experiencing changes in volume as well as health and safety protocols.

Ground Shipping is free on orders over $100, and Express Shipping Options are available, however most couriers are no longer guaranteeing delivery times on these services.

Couriers are also not requiring or accepting signatures on delivery. Packages will be left at your door or the delivery location.

For FedEx, please see https://www.fedex.com/en-ca/coronavirus.html for the latest updates. (For orders in Canada)

For UPS, please see https://www.ups.com/ca/en/about/news/important-updates.page for the latest updates. (For orders in USA and Europe)

We will continue to monitor and update this page as the situation evolves.  As always please reach out to us if you have any questions.

 


 

SHIPPING POLICY

We aim to ship all orders within 48 hours, although please not that in some circumstances it may take slightly longer, based on timezones, weekends and local holidays.

You will receive a tracking number before the parcel is with the carrier, please allow 24 hours for the tracking information to update.

Your order will ship based on our country/ region;

CANADA

7mesh will ship your order from our warehouse in Squamish, BC.

GST, HST and or PST are calculated on check out.

Standard Ground shipping is free of charge on orders over $100 CAD. Fed Ex Economy Express 2 Day Service are available at an additional charge.

We cannot deliver to PO Boxes, please use your street address.

SQUAMISH PICK UP

Pick up your order in person at our warehouse in Squamish, BC.  This option will be available at checkout when you enter a shipping address in BC, Canada. If you are coming in from out of town, you can use our warehouse address below as the ship to.

After placing your order, you will receive an email when your order is ready to pick up.

Pick up hours are from 8:30am to 1:30pm, Monday to Friday. We will be closed on BC Holidays.

PIck up at:

          Unit 105 39279 Queens Way

          Squamish BC  V8B 0T5

          Tel. (604) 567-5001

When you arrive at the warehouse, please ring the doorbell and we will come out to assist you. Please have your order confirmation number or photo ID with you.

We do not have facilities available to try products on or do 'on the spot' exchanges.  Please collect your purchase and you can contact the Service team at service@7mesh.com to arrange an exchange or return.

If you have arranged to drop off a return, please make sure you have printed your Return Authorization and included it with your item.  Without a valid Return Authorization your package will not be accepted.

          COVID-19 REMINDER!

We are currently observing COVID-19 physical distancing guidelines - for all of our health and safety, please stay 1 muddy mountain bike length apart (or at least 2m)!

If you are experiencing any Covid-19 or flu symptons, have travelled out of the province, or have come into contact with a person who may be Covid-19 positive, please stay at home, and make other arrangements to get your order.

UNITED STATES

7mesh will ship your order from our warehouse in Seattle, WA.

Your order will be delivered with all import duties paid. Local taxes are not assessed by 7mesh, and may be your responsibility.

UPS Ground shipping is free of charge on orders over $100 USD. UPS Express is available at an additional charge.

We cannot deliver to PO Boxes (APO, FPO and P.O. Boxes,) please use your street address

*United States includes: Hawaii, Alaska, Puerto Rico, Virgin Islands and Guam. Excludes the regions: Marshall Islands, Northern Mariana Islands, Palau.

EUROPE

7mesh will ship your order from our warehouse in The Netherlands.

Your order will be delivered with all import duties paid. VAT is included in the price displayed, and will be calculated at time of check out.

UPS Ground shipping is free of charge on orders over 100 Euro / 100 GBP / 100 CHF. UPS Express is available at an additional charge.

OTHER COUNTRIES

Select the "International" region for shipments to: Australia, New Zealand, Hong Kong, Mexico, Columbia, Taiwan, South Africa and Singapore.

Orders for these countries can be processed on 7mesh.com, and will ship from our warehouse in Squamish, Canada.

Local taxes, import fees and duties are not included and are the responsibility of the customer.

Delivery is normally made via Fed Ex International Economy.

Shipping cost for returns are at the cost of the customer.

For delivery to other regions not mentioned, please contact 7mesh at service@7mesh.com for pricing and availability.