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SHIPPING INFO

COVID-19

Coronavirus and COVID-19 are affecting all of us. Our main priority remains supporting the health and safety of our staff, partners and customers.

While we remain fully open and operational, some of our supply chain and distribution partners are experiencing changes in volume as well as health and safety protocols.

Ground Shipping is free on orders over $100, and Express Shipping Options are available, however most couriers are no longer guaranteeing delivery times on these services.

Couriers are also not requiring or accepting signatures on delivery. Packages will be left at your door or the delivery location.

For FedEx, please see https://www.fedex.com/en-ca/coronavirus.html for the latest updates. (For orders in Canada)

For UPS, please see https://www.ups.com/ca/en/about/news/important-updates.page for the latest updates. (For orders in USA and Europe)

We will continue to monitor and update this page as the situation evolves.  As always please reach out to us if you have any questions.

 


 

SHIPPING POLICY

We aim to ship all orders next day, though please not that in some circumstances it may take 24-48 hours from receipt of your order prior to shipping, as our warehouses are closed during weekends and all local holidays.

We will do our best to accommodate special requests and rush deliveries. When selecting priority or express shipping please contact service@7mesh.com with your order number.

Your order will ship based on our country/ region;

CANADA

7mesh will ship your order from our warehouse in Squamish, BC.

GST, HST and or PST are calculated on check out.

Standard Ground shipping is free of charge on orders over $100 CAD. Fed Ex Economy Express 2 Day Service are available at an additional charge.

SQUAMISH PICK UP

Pick up your order in person at our warehouse in Squamish, BC.  This option will be available at checkout when you enter a shipping address in BC, Canada. If you are coming in from out of town, you can use our warehouse address below as the ship to.

After placing your order, you will receive an email when your order is ready to pick up.

Pick up hours are from 8:30am to 11:00am and 1:30pm to 3:30pm, Monday to Friday. We will be closed on BC Holidays.

PIck up at:

          Unit 105 39279 Queens Way

          Squamish BC  V8B 0T5

          Tel. (604) 567-5001

When you arrive at the warehouse, please ring the doorbell and we will come out to assist you. Please have your order confirmation number or photo ID with you.

We do not have facilities available to try products on or do 'on the spot' exchanges.  Please collect your purchase and you can contact the Service team at service@7mesh.com to arrange an exchange or return.

If you have arranged to drop off a return, please make sure you have printed your Return Authorization and included it with your item.  Without a valid Return Authorization your package will not be accepted.

          COVID-19 REMINDER!

We are currently observing COVID-19 physical distancing guidelines - for all of our health and safety, please stay 1 muddy mountain bike length apart (or at least 2m)!

If you are experiencing any Covid-19 or flu symptons, have travelled out of the province, or have come into contact with a person who may be Covid-19 positive, please stay at home, and make other arrangements to get your order.

UNITED STATES

7mesh will ship your order from our warehouse in Seattle, WA.

Your order will be delivered with all import duties paid. Local taxes are not assessed by 7mesh, and may be your responsibility.

UPS Ground shipping is free of charge on orders over $100 USD. UPS Express is available at an additional charge.

We cannot deliver to PO Boxes (APO, FPO and P.O. Boxes)

*United States includes: Hawaii, Alaska, Puerto Rico, Virgin Islands and Guam. Excludes the regions: Marshall Islands, Northern Mariana Islands, Palau.

EUROPE

  ** Please note our warehouse in Europe is closed from June 24th to July 3rd while moving to a new facility, we will resume shipping on July 6th, 2020 **

7mesh will ship your order from our warehouse in The Netherlands.

Your order will be delivered with all import duties paid. VAT is included in the price displayed, and will be calculated at time of check out.

UPS Ground shipping is free of charge on orders over 100 Euro / 100 GBP / 100 CHF. UPS Express is available at an additional charge.

INTERNATIONAL

For delivery outside of Canada, United States and Europe, please contact 7mesh at service@7mesh.com for pricing and availability.