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WARRANTY & REPAIRS

COVID-19 Update

Coronavirus and COVID-19 are affecting all of us. Our main priority remains supporting the health and safety of our staff, partners and customers.

Our head office in Squamish is currently closed as staff work remotely, and we are not processing any repairs.

If you have a warranty or return question, please use the form below, and we will work with you to find a solution.

It's Us

Unfortunately, no matter how well a product is made, faults can occur. At 7mesh, we guarantee our products against defects in materials and workmanship over the course of their natural lifetime. 7mesh will repair your item when possible or replace your item (at our discretion).

In cases of repair or warranty, where damage is not due to defect in materials or workmanship, we request that you cover the cost of shipping your order to HQ. We will do our best to complete the repair at no, or minimal cost to you, as well as provide free return shipping.

The majority of our warranties are processed and repaired at our Head Office in Squamish, BC. If you are located in Europe we will have your warranty processed at the Outdoor Repair facilities in Switzerland.

Navigate to the form below to get started.

It's a Tree

We want you to be able to hit the hills and go full out on the flats in your 7mesh gear without the fear of what will happen if you don’t keep the rubber side down. To ease your mind, and keep you focused on your ride, we offer a Crash Replacement Policy.

If you damage your gear within the first 30 days of purchase, 7mesh will (at our discretion) repair or replace your item. But even if you’ve been putting your kit through its paces for a few seasons, we can still help to repair your crashed item, charging only a small fee to cover the service.

If repair is not possible, or if you prefer, we can also offer you a Crash Replacement discount - this will provide you with a discount towards a replacement item.
 Please fill out the Warranty/Repair Form below in order to submit your Crash Repair for review.

 


WARRANTY / REPAIR FORM