Coronavirus and COVID-19 are affecting all of us. Our main priority remains supporting the health and safety of our staff, partners and customers.
Our head office in Squamish is currently processing repairs part time so repair times are approx. 4-6 weeks. If you have a warranty or return question, please use the form below, and our team will get back to you with the options.
OUR PRODUCT GUARANTEE
Unfortunately, no matter how well a product is made, faults can occur. At 7mesh, we guarantee our products against defects in materials and workmanship over the course of their natural lifetime. 7mesh will repair your item when possible or replace your item (at our discretion).
The majority of our warranties are processed and repaired at our Head Office in Squamish, BC. But for customers in other parts of the world, we have repair centers in the UK, Europe and the US ready to get your gear back to best without the cost or hassle of returning it to us here in Canada.
Navigate to the form below to get started.
We want you to be able to hit the hills and go full out on the flats without fear of what will happen to your apparel if you don’t keep the rubber side down. To ease your mind, and keep you focused on the ride, we offer a Crash Replacement Policy.
If you damage your apparel within the first 30 days of purchase, 7mesh will (at our discretion) repair or replace your item. But even if you’ve been putting your kit through its paces for a few seasons, we can still help to repair your crashed item, charging only a small fee to cover the service.
If repair is not possible, or if you prefer, we can also offer you a Crash Replacement discount towards a replacement item.
Please fill out the Warranty/Repair Form below in order to submit your Crash Repair for review.
What's Not Covered
If it's ripped, wrecked or needs patching - we got you. But smaller marks and scrapes that come from getting too close to the undergrowth or the wrong side of an oily chain don't fall under our Crash Replacement Policy - no pun intended.